My doctor suggested I sign up for this app so that I could send messages to him. NOTHING works properly.
5/2/18: That comment was from a few years ago. I am now getting angry about being forced to use MyChart by my providers. I keep trying because I’m the “computer guy” for my friends and family. I know of no other software in any field out there that is as poorly done.
I will say that the very weirdly formatted msgs to my doctor do now get through, but just try attaching a file to your msg.
Each provider sends out emails about “new information in MyChart” and each one has a completely different login. (The same patient logs in at different web addresses with potentially different logins all referred to by the name “MyChart.”) The administration of this app by healthcare providers is a disaster.
This app is also potentially dangerous because whatever records it claims to have are guaranteed to be incomplete unless you only have one healthcare provider. The records are compartmentalized but all under the same name “MyChart” so if I get shot #1 of a two-shot series at one place and the second at another provider, neither MyChart login knows about the other. In my opinion, this is worse than no online records at all. It is dangerous.
The programming “style” of this app and the administrative decisions about how the medical community uses this app in my area (Seattle) are time-wasting, confusion-causing, and ill-conceived for both my doctors and myself. As one tiny stupid example, today I finally learned the trick to using their “acceptance code”: try using 0000 for the last 4 digits of your ssn. (Many providers in my area don’t use ssn’s - no one should. So, they don’t give that info to MyChart.) No one in central Washington nor at 4 different facilities in Seattle was able to figure that out over the last 14 months. Skagit Valley’s support person was the first to suggest this workaround today. So anyone can sign up for my account with an access code and my birthday! It’ll be really interesting to see how all this works for Medicare patients who are just starting to get new Medicare numbers to comply with the requirement that ssn’s not be used.
To say that this app isn’t ready for public use is an understatement.
- The implementation of MyChart by my several health provider’s (Swedish Hospital, the Polyclinic and Skagit Health in WA) is poorly thought-out, inconsistent, and frequently irrational,
- the compartmentalized nature of MyChart’s record-keeping is dangerous to your health,
- the poor programming within the app is frustrating (as a trivial test, see how many clicks to get simple info), and
- the quality of support from the institutions on how to make it work is on an institution by institution basis.
In case you feel I am a raving loony, just do this experiment: ask the desk person at your next appointment if they use MyChart for themselves. I have yet to find ANY healthcare-associated worker that I come in contact with who does.
My hope for you is to keep free of being forced to use MyChart.